Holiday rental terms & conditions

At GR Estates we want your stay to be comfortable, safe and free of surprises. The conditions below apply to our holiday rentals and are designed to make the booking clear for everyone.

Check-in and check-out

• Check-in: from 16:00.
• Check-out: before 10:00.

If your travel plans need different times, tell us and we will do our best to accommodate you, subject to availability and agreed in advance.

Booking and payment

A booking is confirmed once the corresponding payment has been received under the agreed conditions. The remaining balance is due before arrival, or at the point set out during booking.

Security deposit

A security deposit is requested to cover any damage or breach of the conditions of use. After the keys are returned and the property checked, the deposit is refunded by bank transfer within a maximum of 7 days, provided there is no damage, loss or extraordinary cleaning.

Condition of the property

Every property is handed over fully equipped, clean and ready to enjoy. At the end of the stay guests should leave it in a reasonable state of order. Damage, breakages, losses or extraordinary cleaning may be deducted from the deposit, or claimed afterwards if necessary.

Changes to a booking

Requests to change dates or property should be made in writing as far in advance as possible. Changes are subject to availability and may carry an administration fee. In exceptional circumstances beyond our control, GR Estates may offer alternative accommodation of similar or better standard.

Cancellation policy

• Cancelled within the first 48 hours of booking: refunded according to the applicable conditions, less administration costs where relevant.
• Cancelled more than 30 days before arrival: the refund conditions set for that booking apply.
• Cancelled outside those periods: no right to a refund of amounts paid.
• Once the stay has begun, there are no refunds for early departure or unused nights.

Specific conditions may vary depending on the property or the booking channel used.

Number of guests

Only the people named on the booking may stay in the property. The maximum authorised occupancy may not be exceeded without prior approval from GR Estates. Breaching this may end the stay immediately with no right to a refund. All guests must complete the online check-in required by current Spanish traveller-registration rules.

Guest responsibility

Guests agree to treat the property, furniture and equipment with due care. The person who made the booking is responsible for any damage caused during the stay, whether by themselves, other occupants or authorised visitors. Please report any problem or breakdown to us as soon as possible so we can fix it quickly.

Breakdowns and incidents

If something breaks during your stay through no fault of yours, our team will arrange the repair as quickly as possible. Where an issue cannot be resolved in a reasonable time and significantly affects the use of the property, we will try to offer alternative accommodation of similar or better standard, subject to availability.

Personal belongings

GR Estates is not responsible for the loss, theft or forgetting of personal items during a stay. Guests are responsible for lost keys or access fobs and for the cost of replacing them where necessary.

House rules and neighbours

So that neighbours and other guests can rest, guests should:

• Respect the rules of the building's residents' association.
• Avoid noise, particularly at night.
• Use the facilities responsibly.
• Behave respectfully towards neighbours and other guests.

Parties, events or activities that disturb others are not permitted without express authorisation. The practical details for your stay are on our house rules page.

Acceptance

Making a booking means accepting these conditions in full, together with the holiday rental contract provided before arrival. GR Estates reserves the right to end a stay immediately in the event of a serious breach of these rules, with no right to compensation or refund.