Before you arrive
Please keep the following in mind so your arrival goes smoothly.
Check-in from 4:00 p.m.
Check-in begins at 16:00. It is not possible to access the accommodation before this time.
Key pickup
Only one person should come to the office to check in and collect the set of keys.
Traveller registration
If you have received the Online Check-in form, it must be completed before your arrival.
Security deposit
A security deposit of €200 in cash must be paid before you access the accommodation. It is refunded after check-out, once the condition of the property has been inspected. Please keep the deposit receipt — you will need to present it.
Outstanding payment
The remaining balance of the reservation must be paid before the keys are handed over, using the payment method agreed in advance. Credit cards are not accepted at the office.
Pool passes
In communities where passes are required, only the number corresponding to the authorised capacity of the property can be issued.
Wi-Fi
Ask for the Wi-Fi network password before leaving the office.
During your stay
A few recommendations to help you enjoy a pleasant stay.
Community rules
Please respect the rules of co-existence and avoid making noise that might disturb your neighbours, particularly at night.
If the power goes off
Please check the property's fuse box first, before contacting us.
Fridge
If you have just done a food shop, bear in mind that the fridge needs some time to reach the right temperature.
Towels
Hanging towels, clothes or other items on the terrace railings is not permitted.
Air conditioning
If the property has a water tank (bottle) on the terrace, check it regularly and empty it when necessary.
Keys
Please take good care of your sets of keys. If you lose any keys or access fobs, you will be liable for the cost of replacing them.
Electricity consumption
Please switch off the lights and the air conditioning when they are not needed — it saves energy and protects the environment.
Wi-Fi
The property has Wi-Fi via a router. If you have any trouble connecting, send us a WhatsApp message and we will be happy to help.
Bed linen and towels
The property is equipped with two sets of bed linen and towels for your stay. If you need to wash them, you can use the washing machine in the property.
Terrace windows
Glass sliding doors must be opened and closed with care. If you have any questions about how they work, please contact us before operating them.
Before you check out
Check-out time is 10:00. Please run through this list before you go.
Dishes
Please leave no dirty dishes — wash everything and put it back in the cupboards.
Food
Throw all remaining food in the rubbish.
Rubbish & recycling
Take your rubbish and recyclables to the appropriate bins in the street.
Air conditioning
Please turn the air conditioning off.
Bedding & towels
Leave all towels in one bathroom and place the bed sheets on top of the beds.
Lights
Leave all the lights in the apartment switched off.
Windows & doors
Close all the windows and doors.
Personal belongings
Have a final look round to make sure you haven't left anything behind.
Keys
The day before you leave, drop one set of keys at the GR Estates office. On the day of departure, leave the other set in the kitchen of the property before you go.
Check-out time
10:00 a.m.
Need help during your stay?
We are close by and happy to help — there is always a person at the other end.
Non-urgent enquiries
Monday to Friday, 10:00–14:00 and 16:00–19:00.
Emergencies
Use WhatsApp on +34 660 642 989, where Andrea will help you as soon as possible.
Before you leave, we would be grateful if you could leave the property in a condition similar to the one you found it in at the start of your stay, taking care of the facilities and the furniture. We will also send you a reminder about check-out before your departure. Thank you for your cooperation and for helping us keep our properties in the best possible condition.
We hope you enjoy your stay with us — the GR Estates team